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Shipping
1. Delivery conditions / Shipping costs
1.1. Shipping costs for Switzerland and the principality of Liechtenstein
Teuscher Confiserie Zurich offers the following forms of shipping:
• A-Post (Priority)
• Express-Post
Shipping costs will be show in further detail during the ordering process.
1.2. Incoming orders/ Swiss deliveries/ Principality of Liechtenstein
A-Post (Priority)
Monday – Thursday before 9am: Delivery within 2 working days
Friday – Sunday: Delivery on Tuesday/Wednesday
B-Post (Economy)
Monday – Wednesday before 9am: Delivery within approx. 3 working days
Friday – Sunday: Delivery on Wednesday/Thursday
Express Post
Monday – Wednesday before 12pm: Next day delivery
Monday to Friday after 12pm: Delivery two days after order was receive
No deliveries on Saturdays, Sundays nor public holidays; orders will be delivered on the next but one working day.
The above delivery dates cannot be guarantee. We recommend that customers place their orders early, around 4 to 5 days
before their required delivery date.
Longer package delivery times are to be expected during holiday periods (Valentine’s Day, Easter, Mother’s Day, Christmas).
Deliveries are only dispatch within Switzerland and the principality of Liechtenstein (Post, DPD or special shipping
companies). All orders processed directly through the shop are free from shipping costs within Switzerland and the
principality of Liechtenstein. There is, however, a small surcharge of 8.50 Swiss francs for small products with a value of
up to 69.90 Swiss francs. As soon as the sum of 69.90 Swiss francs is reach, the shop delivers the items free of charge.
The transportation risk is transferred to the buyer as soon as the shipment has been handed over to the carrier. However,
the shipment is insured to a limited extent.
Damages to the delivered goods must be reported directly to the relevant carrier as soon as possible, within 4 calendar
days after delivery. Regarding complaints, all parts of the original packaging must be keep. These may only be disposed of
with the written consent of the carrier or the shop.
2. Collection from the store
Collection from one of our branches is possible. You can select the store at the checkout at the end of your purchase.
Purchase confirmation or an email receipt must be show.
The order is binding. After order confirmation, the customer cannot make any changes to the order. Any existing revocation
right shall remain unaffected.
3. Transportation abroad
Parcel dispatch abroad is insured and is carried out by the transport company which is contractually bound by Teuscher. For
delivery in areas with high temperatures, special protective packaging is used, as well as Ice Pads for an extra fee.
The Teuscher Confiserie Zurich is not liable for late delivery of goods or non-delivery as a result of incorrect
information regarding the delivery address, nor for the absence of the recipient or in the case of unforeseeable issues
during the export procedure.
4. Shipping costs outside of Switzerland and the principality of Liechtenstein
4.1. Delivery within Europe
• Post (Airmail)
• Courier service – UPS, FedEx
4.2. Delivery to other countries and overseas
• Post (Airmail)
• Courier service – UPS, FedEx
5. Delivery costs/ customs
Shipping costs are calculated individually according to destination (delivery zone), shippin method, weight and customs
fees and are therefore only shown before the order is completed. For foreign deliveries outside of the EU via courier
service, a customs charge is added as a percentage of the value of the goods. This depends on the applicable percentages of
the respective destinations. This will not incur additional costs for the recipient of the goods. Example: USA = value of
goods from 150.00 Swiss francs.
6. Order intake/Delivery for other countries and overseas
Delivery is dependent on the order received, weekday, destination and shipping method. It is usually carried out within 2-8
working days. Delivery dates cannot be guaranteed. A longer delivery period is to be expected over public holidays.
We recommend that you submit your order in plenty of time. Longer package delivery times occur during holidays (Valentine’s
Day, Easter, Mother’s Day, Christmas).
Set delivery times are only indicative. Delivery delays such as acts of God, traffic jams, unusual occurrences or
unforeseeable delays by customs authorities etc. are not liable and do not entitle the buyer to cancel the purchase nor to
claim damages.
7. Delivery times and subject to availability
Information on the delivery periods is non-binding and should be understood as a guideline. In principle, delivery takes
place within the period mentioned in the product description. Extended delivery times due to holidays must be considered.
If a longer delivery delay is known or an item is no longer available, the customer will be informed by email. In this
case, the customer is entitled to withdraw from the contract and any payments already received will be refunded after the
contract has been terminated. Delivery delays and failures do not entitle any claims for damages. Confirmed orders can be
cancelled by the shop without incurring any costs due to unforeseen circumstances.